Frequently asked questions at The Painswick Hotel

All you need to know

We're eagerly planning to reopen on 17th May.  Below are the measures and guidelines we put in place last year to keep our guests and team members safe.  We will continue to follow Government guidelines when we reopen and so the below are subject to change.

1.What if the situation changes again or I need to cancel my stay at short notice?

We recognise that it’s very hard for anyone to make firm commitments for anything at the moment, so for the time being we have reduced our cancellation policy to 7 days prior with a commitment to be understanding in all scenarios connected to Covid 19.

  1. What new cleaning routines has the Hotel introduced since Covid 19?

We’ve always had a rigorous cleaning and hygiene routine however our fabulous housekeeping teams stepped it up a notch and you’ll see continuous cleaning and disinfecting around “touch points”- door knobs, handles, in the loos etc… in the main areas of the hotel. We appointed cleaning champions and implemented a 'deep cleaning' process for bedrooms using the recommended hospital grade cleaning materials so expect even squeakier clean rooms on arrival!

We’ve all become more familiar with regular hand washing etc… our teams both front and back of house are all adhering to this before, during and after their shifts and to complement this we have hand sanitiser available around the hotel for both team and guests to use.

We also have designated areas for our teams to change before and after working.

In line with government advice both hotel guests and team members are required to wear a face mask apart from when they are dining.

  1. How are you ensuring social distancing in the restaurant and around the hotel?

The guest experience looks a little different but we hope we’ve made it simple and easy to follow. We have reduced our guest capacity so the house feels even more your own to kick back in and relax, we also have a one-way system where possible through main guest areas.

We don’t want to appear stand-offish… but we will back away and maintain the 2m social distancing rule… even though we may wish to give you a welcome hug when you arrive!  

We’ll call you prior to arrival to get as much information on how you would like to relax during your stay with us to limit face to face interaction - we’ll ask all those things regarding the time you’re likely to arrive, allergies, newspapers etc… so many questions but it means we’ll have it all ready for you… feel free to let us know which cocktail you’re most likely to want on arrival! 

We’ve tried to think of everything to keep everyone safe and comfortable so during your stay we encourage guests to use their bedroom loo rather than the public loo… hope you understand…

We’re extremely lucky at The Painswick as we have our gorgeous terrace and balcony with a view to die for and yours to chill out in...even on a beautiful wintry day. 

Inside we have spaced out tables and reduced our capacity in the restaurant to observe correct social distancing for guests and team alike. Cleaning continues to be a priority for our restaurant teams and with this in mind we don't have a lunch service running but instead are offering a delicious afternoon tea menu alongside a room service menu for our guests to choose from – you’ll be spoilt for choice…

  • We are currently taking non resident Sunday lunch, afternoon tea and dinner bookings
  • Pre-booking is essential as we have reduced table numbers (please book at least 7 days in advance)
    • Maximum of 6 per table from a  single household or support bubble
    • Cashless payments only please
    • View the menu and book online
  1. How do I know the team looking after me are not ill?

We are nothing without our wonderful teams and their well-being is our top priority, therefore we have implemented necessary health checks prior to interacting with our guests each day – from Kitchen Porters to Receptionists to our Office teams.