FAQ's at The Painswick
All you need to know
Since lockdown we have worked out a plan to welcome our guests back safely; however, things look a little different and have become our 'new norm' for a while… although we may appear 'sheepish' with the social distancing measures in place our welcome is as “warm” as ever and we can’t wait to welcome you back to the flock!
1.What if the situation changes again or I need to cancel my stay at short notice?
We recognise that it’s very hard for anyone to make firm commitments for anything at the moment, so for the time being we have reduced our cancellation policy to a mere 24 hours with a commitment to be understanding in all scenarios connected to Covid 19.
2. What new cleaning routines has the Hotel introduced since Covid 19?
We’ve always had a rigorous cleaning and hygiene routine however our fabulous housekeeping teams are stepping it up a notch and you’ll see continuous cleaning and disinfecting around “touch points”- door knobs, handles, in the loos etc… in the main areas of the hotel. We’ve appointed cleaning champions and implemented a 'deep cleaning' process for bedrooms using the recommended hospital grade cleaning materials so expect even squeakier clean rooms on arrival!
Our kitchen brigade will continue their strict cleaning regimes as well as observing social distancing which is no mean feat in such a tight space.
We’ve all become more familiar with regular hand washing etc… our teams both front and back of house are all adhering to this before, during and after their shifts and to complement this we have hand sanitiser available around the hotel for both team and guests to use.
We also have designated areas for our teams to change before and after working.
In line with government advice both hotel guests and team members are required to wear a face mask at the hotel in corridors and public areas.
3. How are you ensuring social distancing in the restaurant and around the hotel?
The guest experience looks a little different but we hope we’ve made it simple and easy to follow. We have reduced our guest capacity so the house feels even more your own to kick back in and relax, we also have a one-way system where possible through main guest areas.
We don’t want to appear stand-offish… but we will back away and maintain the 2m social distancing rule… even though we may wish to give you a welcome hug when you arrive!
We’ll call you prior to arrival to get as much information on how you would like to relax during your stay with us to limit face to face interaction - we’ll ask all those things regarding the time you’re likely to arrive, allergies, newspapers etc… so many questions but it means we’ll have it all ready for you… feel free to let us know which cocktail you’re most likely to want on arrival!
We’ve tried to think of everything to keep everyone safe and comfortable so during your stay we encourage guests to use their bedroom loo rather than the public loo… hope you understand…
We’re extremely lucky at The Painswick as we have our gorgeous terrace with a view to die for and yours to chill out in. We have ensured that we place as many tables and seating around to make dining al fresco a real feature (as long as the British summer weather plays ball!)
Inside we have spaced out tables and reduced our capacity in the restaurant to observe correct social distancing for guests and team alike. Cleaning continues to be a priority for our restaurant teams and with this in mind we don't have a lunch service running but instead are offering a delicious afternoon tea menu alongside a room service menu for our guests to choose from – you’ll be spoilt for choice…
• We are currently taking non resident Sunday lunch, afternoon tea and dinner bookings
• Pre-booking is essential as we have reduced table numbers (please book at least 7 days in advance)
• Maximum of 6 per table (this is the legal maximum)
• Cashless payments only please
• View the menu and book online
Our dinner menus have been slightly reduced, however at this time of year they feature such an array of wonderful seasonal produce you won’t even notice!
4. How do I know the team looking after me are not ill?
We are nothing without our wonderful teams and their well-being is our top priority, therefore we have implemented necessary health checks prior to interacting with our guests each day – from Kitchen Porters to Receptionists to our Office teams. Face masks are available for our teams to use if they wish although they are not required to wear them unless they're in corridors or public areas.
5. Can I have a treatment in one of your treatment rooms?
Sad to say we aren't offering treatments due to observing social distancing procedures and updated government guidelines. We hope to in the future though!