Frequently asked questions at The Painswick
All you need to know
Our hotel is currently closed and will reopen from Wednesday 2nd December.
Rest assured that once we reopen we will continue to take steps to keep our guests and team safe following all Government guidelines and restrictions.
All our Cotswold hotels fall into tier 2 and will be able to take bookings for rooms, restaurant and spa until the end of the year from single households, or two households where a legitimate "bubble" applies. Sadly we can't accept a reservation from anyone currently living in a Tier 3 area for the remainder of this year.
We will take provisional bookings from outside these restrictions for most dates in 2021, but will need to emphasise that these bookings can only go ahead if the restrictions in force at the time of the booking allow.
1.What if the situation changes again or I need to cancel my stay at short notice?
We recognise that it’s very hard for anyone to make firm commitments for anything at the moment, so for the time being we have reduced our cancellation policy to a mere 24 hours with a commitment to be understanding in all scenarios connected to Covid 19.
- What new cleaning routines has the Hotel introduced since Covid 19?
We’ve always had a rigorous cleaning and hygiene routine however our fabulous housekeeping teams stepped it up a notch and you’ll see continuous cleaning and disinfecting around “touch points”- door knobs, handles, in the loos etc… in the main areas of the hotel. We appointed cleaning champions and implemented a 'deep cleaning' process for bedrooms using the recommended hospital grade cleaning materials so expect even squeakier clean rooms on arrival!
We’ve all become more familiar with regular hand washing etc… our teams both front and back of house are all adhering to this before, during and after their shifts and to complement this we have hand sanitiser available around the hotel for both team and guests to use.
We also have designated areas for our teams to change before and after working.
In line with government advice both hotel guests and team members are required to wear a face mask apart from when they are dining.
- How are you ensuring social distancing in the restaurant and around the hotel?
The guest experience looks a little different but we hope we’ve made it simple and easy to follow. We have reduced our guest capacity so the house feels even more your own to kick back in and relax, we also have a one-way system where possible through main guest areas.
We don’t want to appear stand-offish… but we will back away and maintain the 2m social distancing rule… even though we may wish to give you a welcome hug when you arrive!
We’ll call you prior to arrival to get as much information on how you would like to relax during your stay with us to limit face to face interaction - we’ll ask all those things regarding the time you’re likely to arrive, allergies, newspapers etc… so many questions but it means we’ll have it all ready for you… feel free to let us know which cocktail you’re most likely to want on arrival!
We’ve tried to think of everything to keep everyone safe and comfortable so during your stay we encourage guests to use their bedroom loo rather than the public loo… hope you understand…
We’re extremely lucky at The Painswick as we have our gorgeous terrace and balcony with a view to die for and yours to chill out in...even on a beautiful wintry day.
Inside we have spaced out tables and reduced our capacity in the restaurant to observe correct social distancing for guests and team alike. Cleaning continues to be a priority for our restaurant teams and with this in mind we don't have a lunch service running but instead are offering a delicious afternoon tea menu alongside a room service menu for our guests to choose from – you’ll be spoilt for choice…
- We are currently taking non resident Sunday lunch, afternoon tea and dinner bookings
- Our restaurant and bar close at 10pm in line with the latest Government guidelines
- Pre-booking is essential as we have reduced table numbers (please book at least 7 days in advance)
• Maximum of 6 per table - and under the new tier 2 restrictions, all from the same household or support bubble
• Cashless payments only please
• View the menu and book online
- How do I know the team looking after me are not ill?
We are nothing without our wonderful teams and their well-being is our top priority, therefore we have implemented necessary health checks prior to interacting with our guests each day – from Kitchen Porters to Receptionists to our Office teams.
5. I live in a Tier 3 area. Can I make a booking?
Sadly we can't take a booking for a room or a table reservation from anyone living in a tier 3 area at the moment. We will take a provisional reservation for most dates in 2021 in the hope and expectation that the restrictions will be lifted. We won't hold you to this booking which have to be conditional upon restrictions in force at the time of our planned visit.
6. Can I book a room or a table with another household with whom I'm "bubbled"?
There are some exceptions to the one household rule if you live alone or have a child under one, or need a carer. Please call to discuss with us.
7. Can I book a wedding with you?
Currently we can only run a wedding for a maximum of 15 people, but this will change so do call us to discuss provisional dates for next year.
8. Can I book a business meeting?
Yes, subject of course to some social distancing measures and guidelines.
9. Can I book a business lunch?
Sadly not for the time being, unless the lunch is part of a conference booking and in a private room.