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our privacy document here:
Please find outlined below information which we hope will ensure you enjoy your visit to The Painswick, regardless of whether your life is affected in some way by a medical condition, disability, impairment or specific learning difficulty.
Prior to your arrival
Enquiries and reservations can be made by telephone, email, fax or via our website.
Should you require a taxi to the hotel from Stroud Station (10-minute drive), Bristol Airport (1-hour drive) or Heathrow Airport (both 1¾-hour drive), we use a reliable taxi company on a regular basis and we would be delighted to book them for you on your behalf. They do have access to vehicles suitable for wheelchairs on request.
On arrival at the hotel
We do not have a designated area for disabled parking, however guests with a disability are welcome to come right up to the front of the hotel entrance.
The hotel’s main entrance must be accessed via a flight of stairs. The main door leads straight into the lobby of the hotel and there are no stairs or obstructions leading into the Restaurant or Sitting Rooms.
We do provide a porter service and your luggage will be delivered to your room either from the hotel entrance or the car park.
Our reception area is housed within our lobby however all of our bedrooms are located on the floors above, which can only be accessed by using stairs as we do not have a lift in the building.
The floor in the lobby is laid with Stone.
The Restaurant, Hotel Café bar and Garden Sitting room lead off from the Lobby, which are on the same floor and without any steps. The Garden Sitting room floor is laid with Carpet and the Café Bar and the Restaurant floor is laid with Wood.
The hotel restaurant
We provide full waiter service from 7.30am until midnight.
We provide background music both in the bar and the restaurant, and the lighting is adjustable.
Tables are laid without place mats and are candle-lit at dinner.
Both our male and female toilets are located on the first floor of the Hotel, which can only be accessed by the main Hotel staircase, and there are a further 5 smaller steps leading up to the toilets. There is no purpose-designed accessible toilet.
All of our rooms are located above the Reception, so need to be accessed via the main staircase.
However, 7 bedrooms are located in a wing connected to the Main House which can also be accessed by external stairs from the outside Terrace. 2 Rooms are located on the first floor with the remainder located on the next 3 floors.
We do not have adapted bathrooms or any purpose designed accessible-bedrooms.
Our treatment rooms can be found on the first floor and second floor of the Hotel, which are only accessible by stairs.
Our sister Hotel, Calcot Manor has extensive facilities and better accessibility for disabled guests. We endeavour to offer assistance with transfers to Calcot when required to cater for any request which we feel cannot be accommodated here in our treatment rooms.
The meeting room is located on the first floor of the Hotel.
The fire alarm system is bells and does not have flashing lights. Assistance is given if evacuation is necessary. Disabled and elderly guests are highlighted on our daily reports and our Duty Managers are aware of their location in order to prioritise their evacuation if necessary.
Service dogs are welcome as are pet dogs (by prior arrangement only)
We have tried to be as accurate as possible and we have included as much detail as we can in our Access Statement, however we welcome your feedback to continuously improve on the information which we provide.